Why Your Casino Bonus Got Cancelled (and How to Avoid It)

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Having a bonus cancelled, or its winnings withheld, is one of the most common complaints among players, alongside pending withdrawals. In most cases there is no trick involved: a condition written in the terms was not met. This guide covers the conditions that actually matter and what to do if you think the cancellation was unfair.

The conditions almost nobody reads

Wagering requirements

A 100-euro bonus with 30x wagering requires 3,000 euros in bets before you can withdraw. Until that is complete, winnings from the bonus are conditional balance: requesting a withdrawal early usually cancels the bonus and its winnings.

Maximum bet while a bonus is active

Many operators cap the bet per round while a bonus is active (5 euros is common). Exceeding it even once is a typical reason for full cancellation. It is the clause most players break without realising.

Excluded or lower-weighted games

Slots usually count 100% toward clearing a bonus, but roulette or blackjack may count at 10% or be excluded entirely. Playing an excluded game with bonus funds can invalidate it.

What to do if you think the cancellation is unfair

Ask support to point to the exact clause breached and keep the conversation on record. If the explanation does not hold up, file a complaint with the DGOJ. Before accepting any bonus, check the terms carefully and review our withdrawal times guide.

Play responsibly. This service is for players aged 18 and over only. Gambling can be addictive: for information visit jugarbien.es. If you need help, call 900 200 225.