Why Spanish Online Casinos Ask for ID (KYC Verification)
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Every online casino licensed by Spain’s DGOJ is legally required to verify your identity. It is not a casino policy you can opt out of: it is a condition of their license. This guide explains what documents you may be asked for, why, and how to avoid delays on your first withdrawal.
What documents a licensed casino can request
Valid ID or NIE
The operator checks your identity when you register, and separately checks the RGIAJ self-exclusion registry to confirm you have not opted out of gambling in Spain.
Proof of your payment method
If you deposit by card, you may be asked for a partial photo of it (middle digits covered). This confirms the payment method belongs to you: Spanish anti-fraud rules prohibit playing with funds that are not your own.
Proof of address or source of funds
For larger withdrawals, operators may request a recent utility bill or proof of income, under anti-money-laundering rules that apply to online gambling the same way they apply to banking.
Why verification often happens right when you try to withdraw
This is the most common complaint in Spanish gambling forums. The usual pattern: you deposit, play without issue, win, request a withdrawal — and only then does the casino ask for documents. It is usually not bad faith: many operators only trigger full verification once money is leaving the platform. Practical tip: complete verification right after registering, before your first deposit, so your first withdrawal does not get delayed.
What to do if the casino does not respond
First, request a written response from support and keep the ticket number. If there is no resolution within a reasonable time, you can file a complaint with the DGOJ, Spain’s gambling regulator, which has sanctioning power over licensed operators. This is the main reason to only play at regulated casinos: with an unlicensed operator, there is no regulator to appeal to.
See also: how long withdrawals take by payment method and our Marathonbet review.
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